Web Design FAQ

How does the website redesign process work?

Your project will start off with kick-off meeting (meeting could be remotely). This is where you meet your Account Manager, Content Director, and Designer(s). At this meeting, you’ll talk through the scope of work, goals, and have an in-depth design discussion.

After the Kick-Off meeting, you will provide contents for the website. If you need help, we can recommend copywriters who can help clean up or write original content for you at an additional cost.

As soon as 80% of your content is gathered and designs are approved, we’ll begin development.

Once your site is developed, we will train your team on how to update your new website!

After you’ve been trained, we will set a launch window for your website.

How much does a website cost?

Throughout your relationship with your Digital Strategist, they are constantly gathering information about your project to provide the most accurate estimate for your project. The cost depends on the amount of time used to design and custom develop your project. We offer business-specific products to help keep the cost as minimal as possible, but custom design and/or development work is billed accordingly. We’re happy to figure out the best plan to make your website work for you!

Feel free ask for a quote and have one of our Digital Strategist provide you with a FREE, no-obligation, cost analysis.

When do I pay?

We have made the payment process simpler and more affordable. At the beginning of the project, the customer will have to pay a 50% deposit. 25% will be collected after the initial development of the website. The rest 25% is collected after reviewing the website and before launching.

What forms of payment do you accept?

We accept bank wire payments, Payoneer and Skrill.

What will my website be built on?

We build all of our websites on a Content Management System, also known as a CMS. This allows you to make updates to your site without having to know any sort of coding language.

Most of our clients tend to have websites built on WordPress CMS because it’s a powerful yet extremely easy to use platform for our users.

Why use WordPress?

WordPress is a great content management system that now powers more than 30% of the web. Its huge market share is due to it’s flexibility and ease of use. Don’t worry, we’ll teach you how to manage it and help you along the way.

Many of the top blogs, websites, and even Fortune 500 companies use WordPress. Large companies using WordPress include TechCrunch, The New Yorker, BBC America, Sony Music, Best Buy, Xerox, Harvard Business Review and many others.

Is WordPress Secure?

WordPress is updated anywhere from 4 to 8 times per year, which is more frequent than most types of software. The regular updates continually increase the security of WordPress websites and ensure the very latest version is in use.

Can you develop my existing website into WordPress?

Yes, we offer this services too. We can re-develop your website to WordPress.

Do I have to be in Lagos to work with you?

No! We work with clients all over the world. Our team is happy to hop on conference calls, video chats, and do screen shares throughout the process so that we can interface with your team the best we can.

How long does it take to build a website?

Your launch date will depend on the complexity of your website. Our usual turnaround is between 15 business days – 2 months, depending on our client’s ability to provide feedback, content, and the overall complexity of the build.

If you have a specific launch date in mind, your Account Manager will be happy to work with you in setting up a timeline to achieve it.

How much input do I have in the process?

A lot! Your input and feedback is crucial to this process. We’ll start with a lot of questions about your needs, your likes, your wants and work with you to develop just the right look and functionality.

Do you do SEO for my website when you build it?

All of our sites are built with best practices and without bloated code, optimizing it for Search Engines. We also like to include SEO Audits in all of our website projects.

An SEO Audit consists of looking at your current keywords, SEO, and PPC strategy and seeing where you can improve based on traffic and content quality. The audit provides a plethora of information as well as installation onto your website and recommendations for strategy moving forward.

Will my website be mobile-friendly?

Absolutely! Having a mobile-friendly website is more important than ever! We work hard to ensure your website looks great on a variety of devices.

Can I fix my old website instead of starting with a new one?

A website is more than just the physical appearance, it’s also the site architecture and the technology behind it, both of which may or may not be helping or hurting you in Google rankings and user experience.

If you’re looking for just graphic updates or content updates that’s one thing, but if your site is not hitting industry benchmarks (like site speed, mobile responsiveness, content architecture, etc.), then it’s a good time to evaluate your options.

Modern websites have more functionality available to them to make updating and maintaining your website much easier in the future.

Do you redesign existing websites built on?

Yes we redesign existing websites. Whether you’re looking for some minor aesthetic changes or a complete overhaul, we will work with you to create a design that reflects your business values.

Will I have a main point of contact for my project?

Yes, an Account Manager will be assigned to you to ensure you get the best possible experience. While you’ll be working with Designers, our Content Director, Marketing Strategists, Developers, and maybe even more, your Account Manager will always be there to be your main point of contact. The Account Managers job is to act as a liaison between your team and ours while making sure communication of timeline, next steps, and more is clear. They are always happy to answer any questions you may have throughout the process.

Can New Web Links provide graphics that are relevant to my business?

Yes! we can use a combination of free and premium stock photography and images/graphics that relate to your business or industry to help create a professional design for your website.

Can someone help me write content?

If you find yourself having difficulty writing your own content, we’re happy to put you in touch with a content strategist or copywriter who can help clean up or write original content for you at an additional cost.

Why do you require 80% of content before going into development?

Your content is a crucial part of your site, so having it ready before development helps our team better optimize and build your site around the content that will be there.

Content is often the biggest bottleneck, so we like to be proactive in getting a majority of the content in place before we begin the final steps in the process.

Will you train me on how to use my website?

Your Account Manager will walk you through training on how to use your site as we approach launch.

What’s the best platform for my website?

The best Ecommerce platform for your website truly depends on what you’re looking for! In the scoping phase, your Digital Strategist will assess your needs based on the number of products you have, custom functionality required, and more.

For most businesses, we tend towards WooCommerce open-source eCommerce platform built on WordPress. WooCommerce platform is easy to use yet extremely powerful. It allow us to focus on beautiful design without compromising a powerful Ecommerce system. WooCommerce make it simple to add, edit, and update the ecommerce portion of your website.

How do I set-up products on my website?

Our team is happy to assist in setting up a few products for your team to learn how different variants, photos, information, and reviews can be tied to each product.

Will my Ecommerce Website be secured?

We adhere to PCI compliance regarding security and facilitate other measures beyond PCI compliance.

What is included in support?

After launching your website, we provide free 1 month support. Our Support Team is available to you through a 24/7 ticketing system as well as our phone from 8 am to 7 pm WAT. We will do our best to help with questions about the site, share how to make small changes, and etc. After the free one month support, you can request for an extended support and maintenance services, you can select from our monthly support packages.

How do I promote my new website?

There are a number of great ways to promote your website when it launches, and we’re happy to help! Here are a few of our favorite ways to promote your website launch:

Social Media Posts & Content Building (Facebook, LinkedIn, Instagram, etc.)

Email to Your Newsletter Subscribers

Pay-Per-Click Advertising

Facebook & Instagram Ads

Why am I not ranking #1 in search results right away?

While your site may be optimized for organic SEO, it takes a while for the bots that are crawling your website to see the changes that you’ve made and in turn improve your rankings. Organic SEO can take anywhere from a few weeks to a few months – you are simply at the mercy of Search Engines. That being said, if a first-place rank is important to your team, we’d recommend a Pay-Per-Click strategy that can put your results above the fold.

What sort of ongoing services do you provide?

New Web Links offers a plethora of ongoing services. Our services range from Website Support, Maintenance and Organic SEO.

Will I be able to take full possession of my website myself when it’s finished?

Yes! We love it when our clients take control of their website and learn to manage it on their own. However, we recommend our monthly website support and maintenance services. This way, you can focus on growing your business and worry less about maintaining your website.

How long will my design last in terms of relevancy?

We design our websites with longevity in mind, as well as the flexibility to continue to update them. The industry standard is to update your website every 2 to 3 years.

Got a project for us?

Call 080 3461 6855.

Let’s talk about your dream project. We develop and build result driven solutions that delivers real business outcomes.